Description

You provide remote technical support for laptops and mobile devices across multiple divisions, managing escalations and optimizing team effectiveness.

This role is on-site.

Responsibilities

• Deliver customer-centric technical support for Windows 11, Mac OS X, iOS, and Android platforms.
• Manage L2 tech escalations, ad-hoc requests, and tasks while identifying skill gaps.
• Develop and implement best practices to optimize team effectiveness and issue resolution.
• Collaborate with stakeholders to expand team capabilities and manage expectations.
• Assist with reports and metrics, providing regular updates to the team lead.

Required Skills

• 1+ years of Technical Operations experience.
• 1+ years of experience with IT systems and infrastructure.
• 1+ years of experience with desktop platforms and operating systems.
• 1+ years of experience with incident management and reporting tools.
• Experience supporting Windows 11, Mac OS X, iOS, and Android.
• Experience with G Suite.
• Experience with ServiceNow.

Preferred Skills

• Bachelor’s Degree in Business, Information Systems, or Computer Science.
• ITIL Certification.

Key Skills

Education

Bachelor's degree