Description

What’s the Job?

• Provide in-person technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot basic hardware, software, and network connectivity issues (Wi-Fi, VPN, login problems)
• Assist with password resets, account access, and basic system navigation
• Set up and deploy workstations, peripherals, and standard software
• Support conference rooms before and during meetings to ensure proper operation
• Assist users with connecting laptops to displays, projectors, and video conferencing systems
• Document support requests, troubleshooting steps, and resolutions in a ticketing system
• Escalate unresolved or complex issues to senior IT staff as needed
• Maintain a professional, friendly, and service-oriented approach when assisting users

What’s Needed?

• Basic understanding of computer hardware (PCs, laptops, peripherals)
• Foundational knowledge of networking concepts (Wi-Fi, Ethernet, IP basics)
• Familiarity with Windows and/or macOS
• Strong problem-solving and troubleshooting mindset
• Comfortable assisting users in a professional, in-person setting
• Ability to follow documented procedures and checklists
• Dependable, punctual, and eager to learn

Preferred (But Not Required)

• Coursework or training in IT, computer science, or technology
• Familiarity with Microsoft 365 and/or Google Workspace
• Exposure to helpdesk ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Interest in IT support, networking, or audiovisual technology

Work Environment & Schedule

• Onsite office environment
• Flexible scheduling to accommodate school commitments
• Business hours support; minimal or no after-hours work
• Part time 3 days a week 4 hrs a day

Key Skills

Education

Any Graduate