Description

You will provide technical support for hardware, software, and network peripherals on a rotating shift basis, including some after-hours coverage.

Responsibilities

• Manage incoming support requests via phone, online chat, and walk-up interactions.
• Triage and route help desk tickets to the appropriate technicians or support groups.
• Troubleshoot and resolve PC, laptop, and network peripheral issues including printers and copiers.
• Perform installations, upgrades, and hardware procurement, inventory management, and disposal.
• Provide local support for telephone systems and enterprise business applications.
• Travel to other sites and conferences to provide on-site IT support as requested.

Required Skills

• 2+ years of experience in IT Help Desk support.
• Proficiency with Windows 7 and Windows 10.
• Experience with Microsoft Office 2013 or newer.
• Hands-on experience with PC/Laptop builds and hardware troubleshooting.
• Familiarity with desktop support tools, including anti-virus, malware, and spam protection.
• Ability to triage and resolve basic PC and network problems accurately.
• Strong communication and interpersonal skills for telephone and customer-facing support.
• Ability to lift up to 50 lbs.

Preferred Skills

• Experience with Active Directory and Windows Server products.
• Knowledge of networking, wireless skills, and IT service management systems such as ServiceNow.

Key Skills

Education

Any Graduate