Description

You provide in-person technical support for desktops, laptops, printers, and mobile devices.

This role is on-site.

Responsibilities

• Troubleshoot basic hardware, software, and network connectivity issues including Wi-Fi, VPN, and login problems.
• Assist users with password resets, account access, and basic system navigation.
• Set up and deploy workstations, peripherals, and standard software.
• Support conference rooms before and during meetings to ensure proper operation of displays and video conferencing systems.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.

Required Skills

• Strong problem-solving and troubleshooting mindset.
• Basic understanding of computer hardware (PCs, laptops, peripherals).
• Foundational knowledge of networking concepts (Wi-Fi, Ethernet, IP basics).
• Familiarity with Windows and/or macOS environments.
• Ability to follow documented procedures and checklists.
• Dependable, punctual, and eager to learn.
• 5+ years of working experience in IT support.

Preferred Skills

• Coursework or training in IT, computer science, or technology.
• Familiarity with Microsoft 365 and/or Google Workspace.
• Exposure to helpdesk ticketing systems (ServiceNow, Jira, Zendesk, etc.).

Key Skills

Education

Any Graduate