Description

Provide in-person technical support for desktops, laptops, printers, and mobile devices at the Stafford, VA office.

This role is on-site.

Responsibilities

• Troubleshoot hardware, software, and network connectivity issues including Wi-Fi, VPN, and login problems.
• Assist users with password resets, account access, and basic system navigation.
• Set up and deploy workstations, peripherals, and standard software.
• Support conference rooms and assist users with connecting laptops to displays, projectors, and video conferencing systems.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.

Required Skills

• Basic understanding of computer hardware (PCs, laptops, peripherals).
• Foundational knowledge of networking concepts (Wi-Fi, Ethernet, IP basics).
• Strong familiarity with Windows and/or macOS operating systems.
• Experience with ServiceNow or Jira for ticketing.
• Ability to follow documented procedures and checklists.
• Professional, service-oriented approach to user assistance.

Preferred Skills

• Familiarity with Microsoft 365 and/or Google Workspace.
• Exposure to IT support, networking, or audiovisual technology.

Key Skills

Education

Any Graduate