Description

Provide technical support for end-users, resolving hardware, software, and network issues across Windows 11, Active Directory, and Microsoft O365 environments.

This role is on-site.

Responsibilities

• Respond to and resolve technical support tickets covering Windows 11, Active Directory, Microsoft O365, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems.
• Document, prioritize, and track user issues using ticket tracking systems.
• Troubleshoot advanced issues using PowerShell and support security tools like OKTA and Crowdstrike.

Required Skills

• 5+ years of experience in a technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Proficiency with ticket tracking systems and remote support tools.
• Ability to deliver customer service via phone, email, and face-to-face interactions.
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
• Experience maintaining knowledge of AWS and SharePoint systems.

Key Skills

Education

Any Graduate