Description

You manage technical support tickets for Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.

This role is on-site.

Responsibilities

• Resolve technical support issues for Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Troubleshoot advanced issues using PowerShell for scripting and problem resolution.
• Document, prioritize, and track user issues effectively using ticket tracking systems.
• Support security tools like OKTA and Crowdstrike, and maintain knowledge of AWS and SharePoint.

Required Skills

• 3+ years of experience in a technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
• Proficiency with PowerShell for scripting and ticket tracking systems.
• Bachelor's degree.
• Excellent communication and interpersonal skills.

Preferred Skills

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications.
• Strong organizational skills and attention to detail in documenting issues and resolutions.

Key Skills

Education

Bachelor's degree