Description

You will resolve technical support tickets for Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP. You will manage password resets, PST file management, and Exchange Admin tasks while supporting hardware, software, and IP phone systems. You will troubleshoot advanced issues using PowerShell and maintain security tools like OKTA and Crowdstrike. You will document, prioritize, and track user issues effectively using ticket tracking systems.

This role is on-site.

Responsibilities

• Resolve technical support tickets for Windows 11, Active Directory, and Microsoft O365.
• Troubleshoot network connectivity, VPNs, RDP, and IP phone systems.
• Use PowerShell for scripting, problem resolution, and advanced troubleshooting.
• Support security and authentication tools including OKTA and Crowdstrike.
• Document and track user issues using ticket tracking systems.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Proficiency with PowerShell for scripting and problem resolution.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with OKTA, Crowdstrike, and AWS environments.
• Experience with ticket tracking systems and remote support tools.
• Excellent communication and interpersonal skills.

Preferred Skills

• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate certification.
• Experience with SharePoint systems.

Key Skills

Education

Not specified