Description

You will provide technical assistance and hardware/software support to end users while overseeing daily system performance.

This role is hybrid.

Responsibilities

• Resolve user inquiries regarding software and hardware operations.
• Monitor ticket queues and assign tasks to support staff.
• Escalate issues until resolution.
• Conduct computer diagnostics to troubleshoot technical problems.

Required Skills

• High School diploma or GED.
• 6 months of experience in a call center environment handling customer inquiries.
• Proficiency in Outlook and MS Office.
• Experience with Windows 7.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician.
• Hands-on knowledge of Windows 10 and Apple iOS.
• Vocational or Technical degree in computer applications or computer technology.

Key Skills

Education

Any Gradute