Description

You will provide technical end-user support through telephone, email, and web chat.

Responsibilities

• Resolve end-user problems through restorative or maintenance actions.
• Respond to technical issues following standard procedures.
• Track incidents and calls by entering data into the database accurately and timely.
• Meet or exceed established performance criteria.
• Handle a high volume of calls daily as required.

Required Skills

• Technical Support experience.
• Troubleshooting PC hardware and software.
• Excellent oral and written English communication.
• Strong customer service skills.
• Ability to work different shifts.
• Minimum of two years of completed college or a completed Diploma/Certificate course.

Preferred Skills

• Experience with Service Now or other ticketing systems.
• Prior support for software applications such as Outlook.
• Previous BPO experience in Technical Support.

Key Skills

Education

Bachelor's degree