Description

You provide technical end-user support via telephone, email, and web chat.

This role is remote.

Responsibilities

• Resolve end-user problems through restorative or maintenance actions.
• Respond to technical issues following standard procedures.
• Track incidents and calls by entering data into the database accurately and timely.
• Handle a high volume of calls daily while meeting established performance criteria.

Required Skills

• Minimum two years of Technical Support experience.
• Troubleshooting PC hardware and software.
• Experience with Service Now or other ticketing systems.
• Prior support for software applications such as Outlook.
• Excellent oral and written English communication.
• Strong customer service skills.
• Ability to work different shifts.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree