Description

You will provide technical support and assistance to end-users to ensure smooth IT system operations.

Responsibilities

• Troubleshoot and resolve hardware and software issues reported to the ServiceDesk.
• Create and manage incident and request tickets, ensuring correct categorization and sub-categorization.
• Follow up with resolver groups and monitor ticket status to ensure first-time resolution.
• Identify and escalate potential Major Incidents to the Lead or Incident Manager.

Required Skills

• 2+ years of experience in technical support roles.
• Proficiency in Active Directory, Outlook issues, and password resets.
• Experience troubleshooting Network, Storage, and Application issues.
• Working knowledge of ITIL 4 processes.
• Familiarity with Azure, AWS, Snowflake, and Automation Anywhere.
• Experience with SAS and Shared Drive access management.
• Any Graduate degree.

Preferred Skills

• Strong communication skills with a neutral accent.

Key Skills

Education

Any Graduate