Description

You will provide technical support to end users both remotely and onsite in Jackson, MS.

Responsibilities

• Serve as the initial point of contact for all incoming IT support requests.
• Perform desktop and laptop repair, troubleshooting, and software installation.
• Manage hardware implementation and deployment tasks.
• Maintain and update help desk records according to established support procedures.
• Provide remote assistance using various software platforms.

Required Skills

• 5+ years of experience in a help desk environment.
• Active Directory management experience.
• Support for O365 applications.
• Desktop and laptop hardware repair and troubleshooting.
• Hardware implementation and deployment skills.
• Experience providing remote assistance via various platforms.
• Strong written, oral, and interpersonal communication skills.

Preferred Skills

• Ability to prioritize and execute tasks in high-pressure environments.
• Analytical and problem-solving abilities with high attention to detail.

Key Skills

Education

Any Gradute