Description

Provide technical support for Windows and Mac environments, managing user issues via ticketing systems and phone.

Responsibilities

• Troubleshoot and resolve hardware, software, and network connectivity issues for end users.
• Configure and manage mobile devices (Android, iOS) and set up email clients.
• Administer Active Directory accounts, including creation and termination.
• Support Office 365 administration, OneDrive setup, and Office application troubleshooting.
• Implement and manage multifactor authentication solutions like Duo.

Required Skills

• 4+ years of experience as a PC Technician or Helpdesk support role.
• Proficiency with Windows 10 and Mac OS X operating systems.
• Experience with ticketing systems such as Service Manager, ServiceNow, or Zendesk.
• Strong knowledge of Active Directory and network connectivity troubleshooting.
• Ability to set up email on native apps and Outlook.
• Effective communication and active listening skills for customer service.
• Experience with A+ or Network+ certifications is preferred.

Key Skills

Education

Any Graduate