Description

You will provide technical support for Badge ID and CMS applications, manage system health, and monitor production environments.

This role is on-site.

Responsibilities

• Monitor CMS disk space, MAFIS health, and production Cardscan and Transaction Controller performance.
• Perform patching updates in the Test environment and manage new Zabbix installations in UAT.
• Execute imaging and installation of new or replacement workstation equipment.
• Generate CAFIS performance reports and weekly MAFIS health check reports for customers.
• Conduct preventative maintenance and monitor UAT environments for client and internal testing.

Required Skills

• 5+ years of technical support or helpdesk experience.
• Proficiency with Windows OS and experience managing Windows Server.
• Working knowledge of SQL.
• Foundational understanding of networking.
• Ability to manage application-specific support for Badge ID and CMS.
• Experience with system monitoring and disk space management.

Preferred Skills

• Experience with Zabbix installation and configuration.

Key Skills

Education

Any Graduate