Description

You will provide technical support for end-user desktops within a Microsoft Windows environment.

This role is on-site.

Responsibilities

• Support end-user desktop hardware and software issues.
• Manage user accounts and permissions using Active Directory.
• Troubleshoot Microsoft Windows desktop operating systems.
• Resolve incidents and service requests through ServiceNow.

Required Skills

• 2+ years of technical support experience for end-user desktops.
• Deep knowledge of Microsoft Windows desktop operating systems.
• Proficiency with Active Directory.
• Experience with VMWare or equivalent virtualization tools.
• Experience with o365.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Bachelor's degree or technical school training/college coursework.
• Ability to obtain a security clearance.

Preferred Skills

• Systems technical certification.
• ServiceNow experience.

Key Skills

Education

Bachelor's degree