Description

You will serve as the first point of contact for customers seeking technical assistance with products and services.

Responsibilities

• Resolve customer issues and inquiries through effective communication and problem-solving.
• Provide technical support via phone, email, chat, or in person.
• Document ticket resolutions using strong technical writing skills.
• Research and grasp technical information across multiple tools while interacting with customers.
• Manage time effectively to multitask and prioritize tasks in a changing environment.

Required Skills

• 5+ years of experience in written communication, time management, and communication skills.
• 5+ years of experience with Mac OS X.
• 5+ years of experience with iOS.
• 5+ years of experience in problem solving.
• Proficiency with iOS, smartphones, tablets, PCs, and Mac hardware.
• Experience using ServiceNow for ticket management.
• Ability to maintain a minimum typing speed of 40 WPM.
• Proven technical troubleshooting expertise or ability.
• Ability to work a flexible schedule between 7:00 a.m. and 10:30 p.m. CST, including weekends and holidays.

Preferred Skills

• Apple Certified Support Professional certification.
• Cisco CCNA certification.
• CompTIA A+ certification.

Key Skills

Education

Not specified