Description

You will serve as the first point of contact for customers seeking technical assistance with products and services.

Resolve customer issues and inquiries through effective communication and problem-solving. Provide technical support via phone, email, chat, or in person. Document ticket resolutions using strong technical writing skills. Research and grasp technical information across multiple tools while interacting with customers. Manage time effectively to multitask and prioritize tasks in a changing environment.

Responsibilities

• Resolve customer issues and inquiries through effective communication and problem-solving.
• Provide technical support via phone, email, chat, or in person.
• Document ticket resolutions using strong technical writing skills.
• Research technical information across multiple tools while interacting with customers.
• Manage time effectively to multitask and prioritize tasks in a changing environment.

Required Skills

• 5+ years of experience in written communication, time management, and communication skills.
• 5+ years of experience with Mac OS X.
• 5+ years of experience with iOS.
• 5+ years of experience in problem solving.
• Proficiency with iOS, smartphones, tablets, PCs, and Mac hardware.
• Experience using ServiceNow for ticket management.
• Ability to maintain a minimum typing speed of 40 WPM.
• Proven technical troubleshooting expertise or ability.
• Ability to work a flexible schedule between 7:00 a.m. and 10:30 p.m. CST, including weekends and holidays.

Preferred Skills

• Apple Certified Support Professional certification.
• Cisco CCNA certification.
• CompTIA A+ certification.

Key Skills

Education

Not specified