Description

You will serve as the subject matter expert for HR Business stakeholders, translating HR process needs into platform requirements and configurations.

Responsibilities

• Triage, analyze, and resolve HRSD issues, coordinating root-cause fixes.
• Manage the HR case lifecycle, including intake, categorization, SLAs, and closure.
• Partner with the ServiceNow platform team to deliver enhancements, covering requirements gathering through release coordination.
• Configure and maintain HR services, profiles, lifecycle events, and HR case/workflow models within HRSD.
• Build and maintain HRSD dashboards and reports to track KPIs and service performance.

Required Skills

• 3–7 years supporting HR processes and systems, with 2+ years hands-on in ServiceNow HRSD (case management, COEs, lifecycle events, HR services, security).
• Experience translating business needs into ServiceNow configurations, flows/workflows, and catalog/forms.
• Strong understanding of HR data privacy, access controls, and compliance requirements (PII/PHI).
• Proficiency in backlog management, writing user stories, acceptance criteria, and participating in UAT.
• Ability to coordinate deployments using change management processes, including documentation and rollback planning.
• Familiarity with stakeholder management across HR, IT, and InfoSec teams.
• Experience with ServiceNow platform features like Knowledge Management, HR portals, and service item support.
• Familiarity with APIs and IntegrationHub for platform integrations.

Preferred Skills

• Exposure to integrations with Workday, SAP SuccessFactors, or Oracle HCM.
• ServiceNow certifications (e.g., CSA, CAD, HRSD-specific certs).

Key Skills

Education

Any Gradute