Description

You will provide operational support to the APAC Talent Services team by managing HR transactions and resolving employee inquiries.

Responsibilities

• Respond to employee queries via case management tools while adhering to established SLAs.
• Manage employee documentation, including new hire paperwork and employment verifications.
• Execute HR transactions across multiple platforms ensuring compliance with SOX and internal control guidelines.
• Perform audits to identify data anomalies, gaps, or completeness issues.
• Participate in testing activities for transaction systems, reporting, and integrations.

Required Skills

• 5+ years of professional experience.
• At least 24 months of experience operating in a shared services center or customer service environment.
• Proficiency in HR operations and data management.
• Experience managing workloads against defined Operational Level Agreements (OLAs).
• Ability to own and escalate issues through to resolution.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE