Description

Manage application processing, case management, and frontline customer service interactions.

This role is on-site.

Responsibilities

• Process applications and determine eligibility in compliance with USDA, state, and federal guidelines.
• Investigate flagged applications and follow up with schools or households to resolve inconsistencies.
• Maintain and update case files in the database to ensure accurate benefit issuance and record retention compliance.
• Provide timely customer service via phone, email, or in person to resolve inquiries and escalate complex issues.
• Track customer interactions, generate management reports, and research information to provide accurate answers.

Required Skills

• 3+ years of non-IT help desk experience.
• 2+ years of strong customer service experience.
• Proficiency in Microsoft Office and Google Drive.
• High accuracy in data entry and basic math and accounting skills.
• Strong organizational and time management skills.
• Ability to handle confrontational situations and work with diverse constituencies.
• Excellent oral and written communication skills.
• Experience with application processing and service desk workflows.
• Ability to work independently as a self-directed team member.

Key Skills

Education

Any Graduate