Description

You will identify, triage, and resolve technical issues impacting operations on Hyperliner connected applications.

Responsibilities

• Manage high-priority incidents from identification through root cause analysis and resolution.
• Drive technical solutions for priority issues and coordinate business recovery activities.
• Monitor system health using queries, auto-alerts, dashboards, and Slack to identify operational impacts.
• Document ticket trends, KPIs, and metrics for quarterly business reviews.
• Maintain knowledge management assets, including process flows and system documentation for newly deployed capabilities.

Required Skills

• 5+ years of experience in production support or incident management.
• Proficiency with Python and VueJS.
• Experience managing workloads in Kubernetes and Helm.
• Working knowledge of MySQL databases.
• Basic Linux command line skills.
• Experience with end-to-end incident management and root cause analysis (RCA).
• Ability to interface directly with business stakeholders and IT teams.

Key Skills

Education

Any Gradute