Description

Key Responsibilities

• Serve as the primary point of contact and Tier 1 support for all first-party (1P) privacy services.
• Manage and support DataGrid, DSR Services, DataScan, DataMap, and Insights Reporting.
• Oversee the maintenance and operation of the IcM Data Agent for manual DSR requests.
• Manage and resolve incidents (IcMs) assigned to the Data Agent Support team.
• Respond to privacy-related queries through Email, Stack Overflow, and IcM.
• Create and update Technical Support Guides (TSGs) and operational documentation.
• Review and correct documentation issues reported by customers.
• Monitor team performance using metrics and prepare monthly improvement reports.
• Support privacy partners by providing guidance and promoting awareness of privacy services.
• Collaborate with cross-functional teams to improve privacy operations and service delivery.

Required Skills

• 10 years of experience in IAM or Privacy Architecture.
• Strong expertise in DataGrid.
• Experience with DSR Services.
• Hands-on experience with DataScan.
• Knowledge of DataMap.
• Experience with Insights Reporting.
• Strong incident management and troubleshooting skills.
• Excellent documentation and communication skills.
• Experience supporting enterprise privacy and identity management platforms

Key Skills

Education

Any Gradute