Description

You will serve as the primary point of contact and Tier 1 support for all first-party privacy services, owning the maintenance and operation of the IcM Data Agent for manual DSR requests.

This role is on-site.

Responsibilities

• Manage and support DataGrid, DSR Services, DataScan, DataMap, and Insights Reporting.
• Manage and resolve incidents (IcMs) assigned to the Data Agent Support team.
• Respond to privacy-related queries through Email, Stack Overflow, and IcM.
• Create and update Technical Support Guides (TSGs) and operational documentation, correcting issues reported by customers.
• Monitor team performance using metrics and prepare monthly improvement reports.

Required Skills

• 10+ years of experience in IAM or Privacy Architecture.
• Strong expertise in DataGrid.
• Hands-on experience with DSR Services and DataScan.
• Knowledge of DataMap and Insights Reporting.
• Strong incident management and troubleshooting skills.
• Experience supporting enterprise privacy and identity management platforms.
• Excellent documentation and communication skills.

Key Skills

Education

Any Gradute