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IAM Customer Success Manager

Kapstone LLC

 

Essen, Germany

Posted On: 4 days ago
Experience: 5+ years
Availability: Remote
Openings: 2
Category: IAM Customer Success Manager
Tenure: Full-time Only
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Description

You will manage customer relationships and guide technical implementations within the Identity and Access Management domain.

This role is remote.

Responsibilities

  • Conduct IAM maturity assessments covering CIAM, IGA, and PAM for new customers.
  • Guide clients through greenfield IAM implementations or migration projects.
  • Define high-level requirements and perform tool evaluations to select appropriate IAM solutions.
  • Monitor customer health metrics and regulatory requirements to mitigate risks and ensure compliance.
  • Act as a Business Analyst or Project Team Leader during new IAM project implementations.

Required Skills

  • 5+ years of experience in Identity and Access Management (IGA, CIAM, PAM) or a related Cybersecurity IT domain.
  • Deep understanding of IAM concepts including authentication, authorization, SSO, MFA, and identity governance.
  • Experience in customer-facing roles such as customer success, account management, or technical support.
  • Working knowledge of IAM tool stacks like OneIdentity, Forgerock, Ping, or Sailpoint.
  • Proficiency in Access Management and IAM maturity assessments.
  • Strong presentation and communication skills.
  • C1 level German and professional English proficiency.

Education

ANY GRADUATE

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