Description

What You Bring to the Role (Ideal Experience)

• Hands-on experience implementing and supporting SailPoint Identity Security Cloud (ISC) or SailPoint IdentityNow in an enterprise environment
• Strong working knowledge of identity lifecycle management, including joiner / mover / leaver processes, access provisioning, and deprovisioning
• Proficiency in PowerShell for automation, identity workflows, and system integrations
• Experience using Microsoft SQL Server (MS SQL) for identity data analysis, reporting, correlation logic, and troubleshooting
• Experience integrating IAM platforms with enterprise source and target systems (e.g., HR systems, directories, cloud platforms, and business applications)
• Strong understanding of IAM protocols and standards including SAML, OAuth, OpenID Connect, SCIM, and REST APIs
• Experience supporting or developing automation frameworks and scripts for identity operations
• Ability to troubleshoot complex IAM issues across identity data flows, integrations, and automated jobs
• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent hands-on IAM engineering experience

Required Qualifications

• SailPoint certification (Identity Security Cloud, IdentityNow, or IdentityIQ)
• Experience integrating SailPoint with Workday, ServiceNow, and Azure Active Directory
• Experience designing or maintaining custom SailPoint connectors, rules, and correlation logic
• Familiarity with privileged access management concepts and integrations (e.g., CyberArk)
• Experience working in regulated or compliance-driven environments, including audits, access reviews, and certification campaigns
• Exposure to cloud identity and zero-trust security models

Soft Skills

• Strong analytical and problem-solving skills
• Ownership mindset with a focus on reliability, security, and continuous improvement
• Clear and effective communication skills with technical and non-technical stakeholders
• Ability to collaborate across application, security, and infrastructure teams
• Strong documentation discipline (process documentation, technical designs, runbooks)
• Ability to manage multiple priorities in a fast-paced, operationally critical environment

What You'll Do (Skills Used in This Position)

Incident Response & Operational Support

• Administer and resolve IAM-related incidents (INCs) and service requests (RITMs)
• Provide ongoing operational support for IAM platforms and integrations
• Identify and remediate recurring incident patterns
• Recommend continuous improvement initiatives based on incident trends

Success Criteria

• Tickets acknowledged within 2 business days
• Service requests resolved within 5 business days
• Incidents resolved in accordance with defined SLA requirements
• Root Cause Analyses (RCAs) completed within 7 business days, including audit artifacts, evidence collection, and identity control validation
• Measurable reduction in recurring incident patterns through programmatic enhancements

IT Change Management

• Submit, coordinate, and present IAM-related change requests
• Produce change documentation aligned with enterprise change management standards

Success Criteria

• Over 90% of changes successfully implemented as approved
• Over 90% of change-related tickets approved on initial review
• Emergency changes executed with documented risk assessment and post-change validation

Automation & Scripting

• Develop PowerShell scripts to replace or reduce manual IAM workflows
• Automate processes related to:
  •  
    • Duplicate Active Directory accounts
    • Duplicate ServiceNow accounts
    • Exchange account discrepancies
    • ServiceNow and Active Directory attribute discrepancies
• Standardize ISC reporting generation
• Automate creation of non-employee Company, Vendor, Location, Department, and Job Codes

Success Criteria

• 80% reduction in duplicate and attribute-related account issues
• Repeatable processes created for reporting and HCM code creation
• Documented workflows delivered to IAM operations teams

Documentation

• Document IAM operational workflows including:
  • Name changes
  • Non-employee onboarding
  • Company, vendor, location, department, and job code management

Success Criteria

•             Knowledge Base articles created and signed off by IAM operations stakeholders

Key Skills

Education

Any Graduate