IAM Metric Program Manager

Essential Responsibilities

• Provide program management for the scheduling and risk treatment processes for onboarding applications to Synchrony’s central authentication and authorization solutions (e.g. SailPoint IdentityIQ and Okta).
• Create and manage a master schedule for application onboarding to centralized controls, developing compelling narratives around progression and achievements
• Deliver weekly program updates with detailed analysis of week-over-week changes and their implications
• Transform complex identity and access management (IAM) process data into actionable insights, leveraging platforms including Oracle Apex, Excel and Tableau.
• Lead the development of metrics that demonstrate compliance with critical standard requirements, including NIST, SOX, PCI, and HIPPA
• Design and execute both tactical and strategic measurement programs that align with organizational security objectives
• Architect and implement a comprehensive IAM metrics framework that drives data informed decision-making across IAM initiatives
• Extract and analyze IAM onboarding metrics across multiple central security controls
• Generate and interpret operational risk metrics directly from security databases
• Establish standardized metric frameworks across all IAM programs to ensure consistency and comparability
• Build and maintain strong relationships across Information Security, IT and business units to ensure metrics drive meaningful operational improvements
• Deliver compelling, insight-driven presentations that influence strategic identity and access management decisions
• Facilitate cross-functional collaboration to implement metric-driven process improvements
• Pioneer new approaches to security metrics that provide deeper insights into IAM program performance
• Create dynamic reporting frameworks that enable real-time visibility into security program health
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements

• Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of 4 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 6 years of experience in Information Technology
• Minimum of 5 years of experience in IAM, security metrics, or related analytics role
• Strong understanding of identity and access management principles and technologies
• Proven expertise with data analytics tools and database querying
• Excellence in data visualization and executive presentation skills
• Track record of managing complex cross functional technical programs and schedules
• Experience with metrics for assessing and reporting program progress, productivity and variance analysis
• Strong problem solving skills and detail-oriented
• Superior written and verbal communication skills with a demonstrated ability to lead others through change
• Excellence in stakeholder management and communication
• Ability to translate complex technical concepts for diverse audiences

Desired Characteristics

• Experience with financial industry regulatory requirements, audit and risk management
• Demonstrated Identity and Access Management project leadership and scheduling of onboarding applications to centralized controls
• Experience with IAM authentication, multi-factor authentication (MFA) and authorization technologies such as SailPoint IdentityNow, SailPoint IdentityIQ, YubiKey, Beyond Identity and Okta
• Demonstrated ability to drive and implement large scale metrics across IAM
• Self-starter with a strong sense of urgency and can-do attitude with the flexibility to change directions quickly
• Understanding of financial security and regulatory standards, including, but not limited to SOX IT-404, PCI, NIST, FFIEC
• Industry-recognized security certification such as CISSP, CISM or CISA