Description

You provide production and application support for Identity and Access Management systems, resolving incidents and maintaining provisioning workflows.

This role is on-site.

Responsibilities

• Support provisioning workflows across IAM platforms.
• Troubleshoot application connectivity issues.
• Manage and resolve production incidents.
• Ensure system stability through proactive monitoring and incident response.

Required Skills

• 5+ years of production or application support experience.
• Proficiency in IAM concepts and architecture.
• Strong SQL skills for data querying and troubleshooting.
• Experience with SailPoint IdentityIQ.
• Proficiency in Java.
• Experience supporting provisioning workflows.
• Familiarity with ServiceNow for ticketing and workflow management.

Preferred Skills

• Enterprise-level support experience.
• Familiarity with additional IAM platforms.

Key Skills

Education

Any Gradute