Description

You will provide production support for Identity and Access Management (IAM) systems, focusing on incident troubleshooting, application connectivity, and provisioning workflows.

This role is on-site.

Responsibilities

• Troubleshoot incidents and resolve application connectivity issues for IAM platforms.
• Support and maintain provisioning workflows using SailPoint IdentityIQ.
• Perform database queries and data analysis using SQL to support operational tasks.
• Apply Java skills to assist with scripting or code-level debugging as needed.
• Document support activities and contribute to enterprise-level service delivery.

Required Skills

• 5+ years of experience in production or application support.
• Strong proficiency with SailPoint IdentityIQ.
• Advanced SQL skills for data querying and troubleshooting.
• Working knowledge of Java.
• Experience supporting IAM provisioning and identity workflows.
• Strong incident management and troubleshooting abilities.

Preferred Skills

• Enterprise-level support experience in large-scale environments.
• Familiarity with ServiceNow for ticketing and workflow management.
• Knowledge of additional IAM platforms beyond SailPoint.

Key Skills

Education

Any Graduate