Description

Key Responsibilities  

- Lead or participate in the setup, configuration, and administration of IBM Cloud Pak for Business Automation (CP4BA) both on-premises and on cloud (OpenShift/Kubernetes).

- Manage middleware components (WebSphere Application Server/Liberty, DB2/Oracle, MQ, FileNet, LDAP integration, etc.) for BAW and Cloud Pak.

- Perform regular health checks, capacity planning, system monitoring, and performance tuning of middleware and workflow environments.

- Execute patches, upgrades, and hotfixes for IBM BAW and related middleware components while minimizing downtime

. - Automate routine tasks involving deployment, scaling, and lifecycle management using tools such as Ansible, Jenkins, or similar.

- Develop and maintain technical documentation, runbooks, and knowledge base articles for internal support teams.

- Collaborate with development, OA, infrastructure, and security teams for environment provisioning, deployments, and troubleshooting cross-functional issues.

- Implement, configure, and monitor HA/DR solutions for IBM BAW and Cloud Pak at the middleware layer.

- Provide support for IBM BAW environments, including troubleshooting, root cause analysis, and resolution of incidents impacting business workflows.

- Participate in weekend production deployment and support.

- Ensure compliance with security guidelines and best practices throughout middleware stack. Required Skills and Experience

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 3+ years of hands-on experience supporting IBM Business Automation Workflow (BAW, BPM, or similar) in production environments.

- Experience setting up and supporting IBM Cloud Pak for Business Automation (CP4BA), ideally on Red Hat OpenShift.

- Strong knowledge of middleware technologies: IBM WebSphere Application Server, Liberty, Elastic Search, Postgres DB. DB2/Oracle, IBM MO, Kafka, and LDAP integrations.

- Experience with CI/CD pipelines and automation tools (Jenkins, Ansible, Bash/PowerShell scripting).

- Demonstrated expertise in issue troubleshooting, performance tuning, and environment management.

- Strong knowledge on Open telemetry monitoring tool - Prometheus, Loki, Grafana, Splunk

- Familiarity with high availability (HA), disaster recovery (DR) configurations, and related concepts.

- Experience with cloud and containerization platforms (Kubernetes, OpenShift).

- Good understanding of ITIL JIRA, Service NOW, Zapplets

Key Skills

Education

Bachelor's degree