Description

You will own production support and operational management for IBM Sterling File Gateway (SFG).

This role is hybrid.

Responsibilities

• Troubleshoot, optimize, and resolve issues related to file transfers, routing rules, and partner configurations.
• Guide development and infrastructure teams on SFG integration best practices and connectivity.
• Manage communication channels and protocols (SFTP, FTPS, HTTPS) for secure partner and internal data exchange.
• Work with networking and cloud teams to ensure proper connectivity between SFG and AWS-hosted applications.
• Participate in on-call rotation for production incident response and escalation support.

Required Skills

• 5+ years of experience with IBM Sterling File Gateway (SFG) implementation and administration.
• Strong knowledge of file transfer protocols (SFTP, FTPS, HTTPS, AS2).
• Hands-on experience with AWS networking and connectivity concepts (VPC, VPN, Direct Connect, Security Groups).
• Proven background in production support, troubleshooting, and root cause analysis in large enterprise environments.
• Familiarity with Sterling B2B Integrator (SBI), PGP encryption, and certificate management.
• Strong scripting and automation skills (Shell, Python, or similar).

Key Skills

Education

Any Gradute