Description

•  Own end-to-end OMS solution architecture, technical design, and engineering governance; collaborate with development, infrastructure, and business teams to resolve complex issues. •  Lead IBM Sterling OMS support operations, ensuring platform availability, stability, and performance; serve as the primary technical contact for US-based customers and stakeholders. •  Manage incidents, problems, and change requests within a production support environment, with disciplined prioritization, communication, and closure. •  Perform root-cause analysis, implement preventive actions, and drive code quality, performance tuning, and production stabilization. •  Drive continuous improvement across support processes while ensuring adherence to agreed SLAs, KPIs, release controls, and operational standards. MUST-HAVE COMPETENCIES •  IBM Sterling OMS 9.x configuration, customization, solution design, and order orchestration. •  Inventory management and retail omnichannel fulfillment, including BOPIS and Ship From Store. •  Java/J2EE, Spring Boot, microservices, REST APIs, IBM MQ, Oracle PL/SQL, and WebSphere. •  CI/CD, Docker/Kubernetes, Agile delivery, production support, and performance troubleshooting. LEADERSHIP & DOMAIN •  Technical leadership, stakeholder communication, mentoring, and code-review governance. •  Cross-functional collaboration, issue ownership, release support, and onshore/offshore coordination. •  Strong retail and eCommerce domain knowledge

Key Skills

Education

Bachelor's degree