Description

You will support and maintain customer applications while meeting contractual SLA targets.

Responsibilities

• Manage incidents, service requests, problems, changes, and enhancements using ITSM tools.
• Perform problem determination, root cause analysis, and major incident management.
• Deploy service releases, patches, requests, and customizations.
• Maintain high-quality application support documentation and knowledge sharing.
• Execute operational changes, functional enhancements, and projects according to schedule.

Required Skills

• 5+ years of hands-on experience in Level 2 Production Support.
• Practical experience with iManage.
• Strong knowledge of ITIL processes including Incident, Problem, Configuration, Change, and Release management.
• Proficiency with SQL and MySQL.
• Experience with .Net and APIs.
• Familiarity with ServiceNow.
• Ability to read scripts and programming languages to understand logic flow.
• Understanding of the software development lifecycle and source control tools.
• Experience supporting Legal sector applications.

Key Skills

Education

Any Graduate