Description

You own the technical onboarding, implementation, and initial support lifecycle for new BlueOptima clients.

This role is on-site.

Responsibilities

• Lead client onboarding by planning, setting up, and technically implementing the BlueOptima platform.
• Install, configure, and troubleshoot platform deployments to ensure successful integration.
• Provide Tier 1 technical support, resolving basic integration issues and platform configuration problems.
• Monitor client data health, proactively identifying and resolving data collection issues.
• Train client-side administrators to independently manage platform operations and maintenance.

Required Skills

• Linux administration and scripting.
• Docker and Kubernetes containerization.
• SQL for database queries and data health monitoring.
• Bash scripting for automation and diagnostics.
• 5+ years of experience in technical client-facing roles.
• Strong technical support and problem-solving capabilities.
• Project management experience with multiple concurrent clients.

Preferred Skills

• Familiarity with networking concepts (IP whitelisting, firewalls, connectivity diagnostics).
• Experience with version control and task tracking systems.
• Background in enterprise SaaS platform implementation.

Key Skills

Education

Any Graduate