Description

Lead the migration of DSS call centers and Mitel VOIP systems to Teams and implement the Concord Fax system.

This role is on-site.

Responsibilities

• Define business and technological requirements by consulting product owners, subject matter experts, BIT, and vendor 3CLogiC.
• Lead and coordinate development teams and vendors to ensure successful solution implementation.
• Manage project design, development, and implementation to ensure delivery remains on time and within budget.
• Establish project governance and monitoring controls to track progress and mitigate risks.
• Mentor state personnel in project management and facilitate vendor-led training for DSS staff.

Required Skills

• 5+ years of experience in project management.
• Direct experience managing vendor relations, specifically with 3CLogiC.
• Proven ability to manage large-scale telephony migrations from Mitel to Teams.
• Experience implementing Concord Fax systems.
• Experience with project design and development lifecycles.
• Ability to define technical requirements and coordinate effectively with BIT and product owners.

Preferred Skills

• Experience with DSS systems.

Key Skills

Education

Any Graduate