Description

You resolve complex Tier 2 and Tier 3 service-impacting events to maintain maximum network uptime and stability for virtualized and cloud-native Core applications.

This role is on-site.

Responsibilities

• Reduce Mean Time to Repair (MTTR) and correct KPI deviations to achieve departmental OKRs.
• Implement AI-driven diagnostic tools to automate identification of subscriber-level observations and network anomalies.
• Execute comprehensive root cause and chronic incident analyses to prevent recurrence of major network outages.
• Deliver technical guidance and training sessions to the NOC team for seamless adaptation to infrastructure changes.

Required Skills

• 3–8 years of telecom experience in 5G IMS Core and 4G EPC domains.
• Hands-on expertise with Packet Core nodes (5GC + EPC) and protocols: GTPv2, GTP-C/U, PFCP, NAS, Diameter, HTTP/2, SIP.
• Advanced troubleshooting skills for 4G and 5G Core networks, including call flow analysis.
• Experience managing and validating network functions within Kubernetes and cloud-native environments.
• Bachelor's degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering.
• Strong analytical skills for interpreting complex data sets during root cause investigations.

Preferred Skills

• Experience with Messaging/IMS (SIP, SMSC, MMSC, VoLTE/VoNR, RCS).
• Familiarity with NOKIA and Oracle products.

Key Skills

Education

Bachelor's degree