Description

Manage high-volume inbound helpline calls and provide administrative support for the SHIP program.

This role is on-site.

Responsibilities

• Answer incoming 800 helpline calls and transfer callers to available volunteers.
• Provide counseling assistance when volunteer counselors are unavailable.
• Perform daily data entry of client contacts and maintain accurate records.
• Assemble and mail information packets and SHIP materials.
• Prepare training materials and clerical documents as requested.

Required Skills

• 2 years of experience in data entry.
• 2 years of experience in communication roles.
• Strong verbal communication skills for public and agency interaction.
• Ability to provide accurate Medicare information over the telephone.
• High School Diploma or GED.
• Capacity to complete a 5-day training on health insurance for people with Medicare.

Preferred Skills

• Prior call center experience.
• Bilingual in Spanish.

Key Skills

Education

Any Graduate