Description

You will manage the end-to-end lifecycle of IT Priority 1 major incidents, serving as the single point of contact between resolver groups and stakeholders.

This role is on-site.

Responsibilities

• Lead investigation activities, meetings, and conference calls to drive incident resolution.
• Form collaborative action plans with defined roles and deadlines to ensure completion.
• Maintain technical diagrams, contact information, and conduct post-major incident reviews.
• Provide periodic metrics reports and support knowledge base improvements.

Required Skills

• 5 to 8 years of experience in an IT Incident Management role.
• Proven ability to manage complex IT technical investigations.
• Strong verbal and written communication skills, adaptable to different audiences.
• Experience managing SPOC communications, contact information, and technical diagrams.
• Capability to moderate management teleconferences in a structured manner.
• Experience conducting post-major incident reviews.
• Strong organizational skills to prioritize workload within agreed parameters.

Preferred Skills

• Experience leading projects and motivating others.

Key Skills

Education

Any Gradute