Description

You will manage IT service lifecycles with a focus on incident, problem, and continual service improvement.

This role is on-site.

Responsibilities

• Manage incident, problem, and continual service improvement processes.
• Utilize Jira and ServiceNow to track and resolve service issues.
• Measure service quality, efficiency, effectiveness, and delivery metrics.
• Implement ITIL best practices across the service management lifecycle.
• Communicate technical updates and status to stakeholders at all organizational levels.

Required Skills

• 5+ years of experience in IT Service Management.
• ITIL V3 or V4 Foundation certification.
• Proficiency with ServiceNow.
• Proficiency with Jira.
• Experience with Service Quality and Service Effectiveness measurement.
• Strong interpersonal and communication skills.

Preferred Skills

• Degree in any field.

Key Skills

Education

Any Graduate