Description

You will manage end-to-end incident lifecycles and lead response efforts for critical service disruptions.

This role is on-site.

Responsibilities

• Lead critical incident response efforts to restore services within defined SLAs.
• Manage the full incident lifecycle from detection through resolution and post-incident review.
• Coordinate with technical teams and stakeholders during active incident command sessions.
• Document incident details and timelines using Jira to ensure accurate reporting.

Required Skills

• 8 to 14 years of experience in incident management roles.
• Proven expertise in Critical Incident Response.
• Hands-on experience with Incident Management processes.
• Strong background in Incident Handling and resolution workflows.
• Direct experience using Jira for tracking and documentation.
• Competency in Incident Command protocols.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate