Description

You will manage application technical support and issue resolution processes for our Orlando-based team.

Responsibilities

• Resolve application issues using established incident management expertise.
• Collaborate with cross-functional teams to identify, analyze, and fix technical problems.
• Conduct testing and troubleshooting to optimize application performance.
• Maintain accurate documentation and provide regular status updates to stakeholders.

Required Skills

• 5+ years of experience in technical support or incident management.
• Proven expertise in Incident Management and Service Desk operations.
• Strong analytical skills for troubleshooting and issue analysis.
• Deep understanding of SLA management and adherence to quality standards.
• Bachelor's degree or equivalent graduate education.
• Ability to work a 40-hour weekly schedule on a rotational roster between 6am and 12am EST.

Key Skills

Education

ANY GRADUATE