Description

You will manage technical support and issue resolution for applications, ensuring rigorous incident management and quality analysis.

Responsibilities

• Provide technical support and resolve application issues efficiently.
• Collaborate with cross-functional teams to identify, analyze, and resolve incidents.
• Conduct testing and troubleshooting to optimize application performance.
• Maintain accurate documentation and provide regular updates to stakeholders.
• Ensure adherence to quality standards and best practices in issue management.

Required Skills

• 5+ years of experience in technical support or incident management.
• Proven expertise in Critical Incident Management.
• Strong background in Issue Management.
• Experience with Application Quality Analysis.
• Proficiency in Quality Management processes.
• Ability to perform rigorous troubleshooting and testing.

Key Skills

Education

ANY GRADUATE