Description

You will manage the end-to-end incident management process across infrastructure and application teams.

Responsibilities

• Coordinate incident management workflows between middleware, database, and Unix administration teams.
• Manage major incident reporting, including KPIs and customer SLAs, to drive continual service improvement.
• Perform root cause analysis and manage ticket queues within ServiceNow, JIRA, and Remedy.
• Execute hands-on operations for Jboss, Weblogic, and Tomcat application servers, including OS installation and hardware, OS, and storage troubleshooting.
• Deliver knowledge transfers and technical articles to train Tier 1 support staff.

Required Skills

• 5+ years of experience in incident management or technical operations.
• Proficiency with ServiceNow, JIRA, and Remedy.
• Hands-on experience with Weblogic and Tomcat application servers.
• Technical expertise in Middleware, Database, and Unix administration.
• Experience troubleshooting Hardware, OS, and Storage issues.
• Ability to work 24/7 shifts, including weekends, holidays, and on-call rotations.
• Any Graduate degree.

Key Skills

Education

Any Gradute