Description

You will manage end-to-end incident management for infrastructure and application teams, owning the workflow between middleware, database, and Unix administration groups.

Responsibilities

• Coordinate incident workflows between middleware, database, and Unix teams.
• Manage major incident reporting, KPIs, and customer SLAs to drive service improvement.
• Perform root cause analysis and manage ticket queues in ServiceNow, JIRA, and Remedy.
• Execute hands-on operations for JBoss, WebLogic, and Tomcat application servers.
• Deliver technical training and articles to train Tier 1 support staff.

Required Skills

• 5+ years of experience in incident management or technical operations.
• Proficiency with ServiceNow, JIRA, and Remedy.
• Hands-on experience with WebLogic and Tomcat application servers.
• Technical expertise in Middleware, Database, and Unix administration.
• Experience troubleshooting Hardware, OS, and Storage issues.
• Ability to work 24/7 shifts, including weekends, holidays, and on-call rotations.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute