Description

You will manage major incidents and oversee service stability within a complex business environment.

Responsibilities

• Lead major incident management processes to resolve technical disruptions.
• Monitor and manage dashboards using observability tools and ServiceNow.
• Analyze data and trends to identify necessary process improvements and corrective actions.
• Facilitate technical conversations with large, remote groups during active incidents.
• Communicate technical and non-technical information clearly to diverse audiences.

Required Skills

• 3-5 years of experience in major incident management.
• Proficiency with ServiceNow and observability dashboard monitoring.
• Foundational knowledge of Azure and AWS cloud environments.
• Working knowledge of Linux and Unix systems.
• Strong understanding of ITSM frameworks and processes.
• Ability to quickly absorb and understand complex technical situations.
• Proven experience in data analysis and trend identification.
• Strong written and verbal English communication skills.

Preferred Skills

• Degree in any field (Any Graduate).

Key Skills

Education

Any Graduate