Description

You will lead service restoration efforts and manage technical incidents within a 24x7x365 environment.

This role is remote.

Responsibilities

• Assemble and direct diverse technical teams to achieve service restoration.
• Analyze high volumes of technical data to drive problem-solving and task analysis.
• Coordinate communication between IT staff, non-technical end-users, and management.
• Manage competing priorities to ensure organized incident response.
• Provide on-call support during off-hours as required.

Required Skills

• 1+ years of experience as an Incident Manager or in a similar role within a 24x7x365 environment.
• Working knowledge of ITIL disciplines including Change Management, Configuration Management, and Problem Management.
• Experience using ServiceNow or similar Enterprise Management software.
• Experience with monitoring software such as SolarWinds.
• Strong ability to communicate technical concepts to stakeholders with varying levels of expertise.
• Proven skills in project management, prioritization, and organizational follow-through.
• Ability to work with IT systems and software.
• Any Graduate degree.

Preferred Skills

• ITIL v3 or above certification.
• Demonstrated knowledge of ServiceNow for Incident, Request, Problem, Knowledge Management, and reporting.
• General knowledge of various Infrastructure and Database technologies.

Key Skills

Education

Any Graduate