Description

You will manage software case resolution and mitigate customer issues within SLA guidelines.

This role is remote.

Responsibilities

• Troubleshoot complex software case management issues and navigate technical problems.
• Escalate and manage incidents arising from individual customer cases.
• Collaborate with problem management teams to track and mitigate bugs.
• Analyze Linux/Unix and Splunk/Elastic logs to identify root causes.
• Manage ticket lifecycles using ServiceNow, Remedy, and Jira.

Required Skills

• 5+ years of experience in technical troubleshooting roles.
• Proficiency in Linux and Unix environments.
• Experience reading and interpreting logs via Splunk or Elastic.
• Hands-on experience with ServiceNow, Remedy, or Jira.
• Proven ability to troubleshoot server or network traffic issues.
• Analytical mindset with the ability to work without heavy reliance on SOPs.
• Bachelor's degree in any field.

Preferred Skills

• Understanding of radio frequencies (RF) technology.
• Experience supporting cabling issues.

Key Skills

Education

Any Gradute