Description

You manage the entire lifecycle of technical incidents for the platform and its products.

Responsibilities

• Assist in resolving platform incidents by analyzing technical systems
• Monitor and respond to platform performance issues
• Maintain and update system documentation
• Serve as the point of contact for customers during incident management
• Suggest improvements to enhance service quality and customer satisfaction

Required Skills

• 2+ years of experience providing customer technical support
• Basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP)
• Foundation in SQL, XML, XSL, JSON, and CSV
• Basic programming skills in Java and JavaScript
• Excellent English language skills (C1 level)
• Fluency in the native language of the country of employment
• Strong problem-solving and analytical approach
• Ability to interpret technical solutions

Key Skills

Education

Any Graduate