Description

You manage the entire lifecycle of technical incidents for the platform and its products.

This role is on-site.

Responsibilities

• Assist in resolving platform incidents by analyzing technical systems.
• Monitor and respond to platform performance issues.
• Maintain and update system documentation.
• Serve as the point of contact for customers during incident management.
• Suggest improvements to enhance service quality and customer satisfaction.

Required Skills

• 2+ years of experience providing customer technical support.
• Basic understanding of configuring web-based applications (HTTP, SOAP, REST, FTP).
• Foundation in SQL, XML, XSL, JSON, and CSV.
• Basic programming skills in Java and JavaScript.
• Excellent English language skills (C1 level).
• Fluency in the native language of the country of employment.
• Strong problem-solving and analytical approach.

Key Skills

Education

Any Graduate