You will manage complex IT infrastructure projects involving server, storage, and network implementation within an O&M environment.
Responsibilities
- Implement and migrate servers, storage, and network infrastructure following established best practices.
- Provide Tier 3 and Tier 4 technical support and in-person help desk assistance during migrations.
- Document and maintain IT policies, procedures, and technical engineering diagrams.
- Troubleshoot complex network issues and manage high-availability, redundant architectures.
- Analyze, validate, and manage technical requirements through direct customer interaction.
Required Skills
- 3-5 years of experience supporting and migrating Office 365 and Microsoft Exchange (2010/2013).
- Advanced networking knowledge including VLANs, Routing, NAT, VPN, Cisco, and Celestix firewalls.
- Experience with Active Directory, Group Policy, and SSO or 2-Factor Authentication.
- Proficiency with SQL Server, Internet Information Server (IIS), and System Center.
- Hands-on experience with Dell SAN, Equalogic, and Power Vault versions.
- Strong technical documentation and diagramming skills using Visio.
- Ability to write administrative scripts in PowerShell, Perl, or VBScript.
- Knowledge of IT audit, control, governance, asset management, and change control.
- Bachelor’s Degree in Engineering or a Computer Science related field.
Preferred Skills
- VMware ESXi 5-6 or Hyper-V experience.
- Security+ or Microsoft MCSA/MCSE certifications.
- Experience working within an ITIL Service Management organization.
- Six Sigma methodology.